KnowCode, a DBA of DigitalSquad LLC (“KnowCode,” “we,” “us,” or “our”), is committed to ensuring customer satisfaction with our services. This Refund Policy outlines the terms and conditions regarding refunds for services provided by KnowCode. By engaging with our services, you agree to the terms of this Refund Policy.

1. Eligibility for Refunds

Refunds may be issued in certain circumstances, subject to the following conditions:

• Service Disruption: If KnowCode fails to deliver the agreed-upon services within the specified timeframe due to technical issues or other disruptions, you may be eligible for a refund.
• Dissatisfaction: If you are dissatisfied with the quality of our services or the results achieved, you may request a refund within a reasonable timeframe.

2. Refund Process

To request a refund, please contact our dedicated refund team at refunds@knowcode.us or call us at (404) 984-2226. Please provide details of the issue and any relevant documentation to support your refund request.

Upon receiving your refund request, we will review the circumstances and determine whether you are eligible for a refund. We may request additional information or clarification to assist with the evaluation process.

If your refund request is approved, we will process the refund within a reasonable timeframe. Refunds will be issued using the original payment method whenever possible.

3. Refund Exceptions

Please note that certain services may be exempt from refunds, including but not limited to:

• Customized Services: Services that are tailored to meet your specific requirements may not be eligible for refunds.
• Third-Party Services: If third-party services or products are included as part of our services, refunds may be subject to the terms and conditions of the third-party provider.

4. Contact Us

If you have any questions, concerns, or comments about our Refund Policy or refund process, please contact us at:

KnowCode (DBA of DigitalSquad LLC) 4108 Redan Rd. Ste. # A3 Stone Mountain, GA 30083 Email: refunds@knowcode.us Phone: (404) 984-2226

Note: This Refund Policy applies only to services provided by KnowCode. For refunds related to products or services purchased through third-party vendors, please refer to the respective vendor’s refund policy. KnowCode reserves the right to update or modify this Refund Policy at any time without prior notice.